Close Cooperation Is an Asset that Benefits Both Parties Involved!

According to ST-Koneistus Sales Manager Teemu Määttä, customers’ growing need for more comprehensive services benefits not only his employer, but also the customers.

In the wake of the newly-improved prospects for the global economy, many companies in the machine industry are now facing a growing need for more comprehensive services. Mr Teemu Määttä, Sales Manager of ST-Koneistus, agrees, saying that the phenomenon is clearly visible among the company’s key customers.

“We continuously develop out sales and production processes, invest in our machinery and equipment, and actively offer our customers something new, such as assembly and design services. At the moment, there’s demand for all of it.”

The main focus of Määttä’s work is the strengthening of ST-Koneistus’ key customer relationships in both Finland and Central Europe.

According to the experienced Sales Manager, close cooperation with customers may result in a positive chain reaction that benefits both parties involved. As the cooperation deepens, we can significantly strengthen our customer-specific understanding of their products and industries.

“Once the relationship is established, all processes related to it are refined to near perfection. As a result, quality improves, and both parties gain a competitive advantage.

“We are about to take our partnership with certain customers to a whole new, perhaps even strategic, level”.

Deepening Cooperation: A Challenge To Do Even Better

When the partnership deepens, the dialogue between the supplier and the customer becomes not only more confidential, but also more intensive. Määttä points out that this, in turn, will bring a welcome extra challenge into his work as Sales Manager.

“I always face our customers’ challenges with the proper attitude,” he says. “But still, I’ve noticed that when the customer demands more, I start to demand more from myself as well. That’s just how it works.”

Finally, we touch upon ST-Koneistus’ plans for the near future. It turns out that something exceptional is in the pipeline, and it concerns the above-mentioned customer relationship.

“We are about to take our partnership with certain customers to a whole new, perhaps even strategic, level. Meanwhile, we’ve been considering some larger-than-usual investments. With regard to these new developments, our management will certainly be making more announcements later this year.”